Support

Can't sign in? Try resetting your password. Make sure you're using the correct email. If issues persist, contact support.

Credits may take a moment to update after purchase. Refresh the page or check your profile. Contact us if credits are still missing after 10 minutes.

All payments are processed securely by Stripe. If a charge fails, double-check your card details. For refunds or billing questions, reach out to support.

Make sure you're signed into the same account. Creations are tied to your account and should appear in My Gallery or My Videos.

Video generation can take a few minutes. If it fails, check that you have enough credits and that your prompt follows our content guidelines. Try again with a simpler prompt.